Refund & Cancellation Policy – trymodel.chat

I. Subscription Management & Cancellation

You may cancel your Trymodel subscription at any time through your account settings or the Contact page. Cancellation stops the next renewal; it does not automatically refund the current billing period.

To avoid being charged for the next billing cycle, submit your cancellation at least 72 hours before your next billing date.

On English and other non-Simplified-Chinese interfaces, the featured plans are: Weekly $3.99 / 7 days, Monthly $14.99 / 30 days, and Yearly $99.99 / 365 days (one-time payments that do not auto-renew). If you choose card auto-renew, Monthly is $14.99/month and Yearly is $99.99/year until cancelled. The Simplified Chinese interface is priced in Chinese yuan (Weekly ¥24.9, Monthly ¥89, Yearly ¥599). You are responsible for cancelling before the renewal time shown at checkout or in your account.

II. Refund Eligibility

Refund requests must be submitted within 30 days of the original purchase. Refunds are not automatic and are reviewed based on the circumstances of the request.

As a limited exception, we may review a refund for the current billing period when fewer than 5 messages have been sent in that period. Sending 5 or more messages means the service has been used and is generally not refundable.

The following are generally not refundable: automatic renewals that were not cancelled in time, expired subscriptions, used weekly/monthly/yearly pass fees, unused time after a cancellation, a change of mind, or charges connected with fraud, abuse, or a violation of our terms.

III. How to Request a Refund

Submit a refund request through the Contact page on the Website. Include the email address associated with your Trymodel account, the order or payment reference if available, the purchase date, and a short explanation of the issue.

We normally review requests and reply within 72 hours. If a refund is approved, it is sent to the original payment method within 10 days. Your payment provider may take additional time to post the credit.

Please contact us before initiating a payment dispute or chargeback so we can investigate the issue and help resolve it.

IV. Contact

For questions about billing, cancellation, or refunds, use the contact options available on the Trymodel Website. We may update this policy from time to time; the revised version becomes effective when published on this page.